VPanel and the Machine Cannot Connect <DWX-4>

• Offline display on VPanel even when powered on.
• The machine does not work even when the output is applied.
• Print errors are displayed.
• "DWX-** (Copy1)" has appeared in the printer list.
• Nothing happens when data from the JOB is outputted. Milling does not start.
• No error message appears, and it fails to operate.

*Download and update the latest versions of the driver, VPanel and firmware from the download center.

◆ Poor USB cable contact

• Please check the insertion and removal of the connections. Connect and disconnect both the PC and DWX sides.
• Is the insertion port for USB? Check if HDMI is incorrectly connected.
• Poor USB connection on the PC may also be a factor. Change the USB port. Additionally, please check for any backlash.
• Sometimes, the cable between the machine and PC is defective. Replace it with different cables.

◆ Potential malfunction due to noise

Errors may occur during milling if the USB cable passes directly above the power cable.

◆ Extension cable, repeater cable, etc.

The connection may be disrupted by using cables of 5m or longer, such as extension cable, repeater cable, etc.

Non-original USB cables is not recommended.

◆ Driver Check (software for operating milling machines)

Windows icon (the icon in the lower left) > Settings > Bluetooth & Devices (Windows11) /Devices (Windows10) > Printers & Scanners

If there is no indication of the connected machine, the driver may have disappeared.

In that case, please reinstall the driver. Please check the user's manual.

◆ Printing Errors, printer errors, or “copy 1” is appearing.

Uninstall the driver and then reinstall it.

If the error recurs, contact your authorized DGSHAPE/Roland DG Corporation dealer.