The Procedure to Resolve Appearing the Driver Disappearance.
“Please check the driver” is displayed and milling is not possible.
VPanel does not activate.
A guide will be provided in VPanel to verify the driver.
*The DWX-4 is used here as an example, but for other models, please read and refer to the following:
- VPanel for DWX-4 → VPanel for DWX, VPanel for DWX-51D
- 2.5D driver → Dental Driver
Overview
There is a possibility that DWX driver will suddenly disappear, preventing VPanel for DWX-4 from activating after a Windows update.
The solution procedure is summarized below.
Solution procedure (Windows 10)
1 Remove unspecified drivers.
1.1 Turn on the machine.
1.2 Connect the machine and PC with a USB cable.
1.3 Launch VPanel.
1.4 If a message instructs you to check the driver, or if nothing appears, another problem has occurred.
1.5 Exit VPanel.
1.6 [Windows Icon] > [Settings] > [Devices] > [Bluetooth & other devices] > Related settings [Device and printers] are opened.
1.7 If "DWX-4" (the relevant machine) appears under [Unspecified], remove it by [Right-click] > [Remove device].
1.8 Disconnect the USB cable from the machine and the PC.
2 Reinstall the driver.
2.1 Disconnect the USB cable from the machine and the PC.
*Do not insert/uninstall the driver while connected to the machine.
2.2 [Settings] > [Apps] > [Apps & Features] are opened.
2.3 If the application "2.5D Driver" exists, uninstall it.
2.4 Download “2.5D Driver” from Download Center.
Download the latest driver from the Download Center website.
https://downloadcenter.rolanddg.com/
2.5 Run “SETUP**.EXE” in the downloaded 2.5D Driver folder.
2.6 Set as follows and click [Start] to uninstall the driver.
- [Uninstall]
- Model: DWX-4 (select the relevant machine.)
2.7 When the uninstallation is completed, you will be asked to restart the PC.
Restart the PC.
2.8 Run “SETUP**.EXE” in the downloaded 2.5D Driver folder.
2.9 Set as follows and click [Start] to install the driver.
- [install]
- Model: DWX-4 (select the relevant machine.)
- Port: USB
2.10 Connect the machine and the PC with a USB Cable.
2.11 [Windows Icon] > [Settings] > [Devices] > [Bluetooth & other devices] > Related settings [Device and printers] are opened.
2.12 Check for the presence of "DWX-4" in [Printers and Faxes].